Terms of use and of business

The pages here describe a service and set out general information about roofs and buildings in the South West. They are not advice about your specific property. Nothing on the site forms a contract until a booking is agreed in writing.

Prices are quoted per job once we know the address and what needs looking at. Any figure discussed before the address is known is an estimate, not a quotation.

A survey records the visible condition of the areas that can be seen from the air on the day of the flight, in the weather conditions on that day. Anything hidden beneath a covering, inside a structure, or obscured by vegetation, standing water or snow cannot be reported on.

The report describes what was seen and what it suggests. It is not a structural engineer's report, a building survey under RICS, an insurance assessment or a specification for repair. Where something needs opening up or testing, the report says so.

Flights are carried out under the Civil Aviation Authority rules that apply to the operation, and to the operator's own risk assessment for the site. If conditions on the day make a safe flight impossible, the visit is rescheduled at no cost.

Wind, rain, poor light and airspace restrictions all stop flights. Rescheduling for weather is normal and is not treated as a cancellation.

A survey is booked for an agreed date and a fixed price for the work described. If what is found on arrival is materially different from what was described, the price is re-agreed before any work is carried out.

Cancelling with reasonable notice costs nothing. A wasted visit, where access is not available or the property is not as described, may be charged.

Imagery and reports produced for you are yours to use for the purpose they were commissioned for, including sharing with a roofer, agent, surveyor or insurer. Copyright in the imagery remains with the operator.

Commercial operations are insured with Coverdrone. A copy of the certificate is available on request.

Liability is limited to the fee paid for the survey, except where the law does not allow that limit.